The Project
Look at several key pain points identified by business leaders and find ways to optimize processes.
The Solution
Show Me PleaseThe Outcome
Several opportunities were found to save hundreds of thousands of dollars while optimizing the customer and employee experience.
My Role
As project lead, I created the service blueprints. I also remotely facilitated the meetings with SMEs to identify pain points, which were then translated into actionable items.
Use Case - Knowledge Assistant
Mapped
Pain Points Identified
Pain Points - Focused - Section 1
Pain Points - Focused - Section 2
Pain Points - Focused - Section 3
Use Case - Login/Registration - Financial Annuity
Mapped
Pain Points Identified
Pain Points - Focused - Section 1
Pain Points - Focused - Section 2
Use Case - Login/Registration - Group
Mapped
Pain Points Identified
Pain Points - Focused
Use Case - Password Reset
Mapped
Pain Points Identified
Pain Points - Focused - Section 1
Pain Points - Focused - Section 2