Product Designer, Strategist, Researcher, and Empowering Product Leader:

Guiding business growth at the center of impact via strategy, research, technology, psychology, design, and collaboration.

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Work

SELECTED

Product Design, Design Thinking, and User Interview/Workshop

Quality Assurance Engineering iPad App

Product design of an iPad app to aid assurance engineers and quality analysts in manufacturing

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CX, Service Blueprint, and Process Optimization

Prioritized Use Case Mapping

Interviewed management, employees, and SMEs to discover pain points for the purposes of optimizing processes

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Product Design and Design Thinking

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Intelligent Internal Alert Software

Created a web application to optimize actions

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Design Sprint, Product Design, Digital Transformation, and UX/UI

SCA Compliance Application

Created a web application for SCA compliance

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All the things!

FlowGLOBE - Product Agency Website

This is a link to my previous product design agency/UX consultancy

GO TO WEBSITE open_in_new

Design Thinking and Digital Workshop

Online Remote Workshop

Facilitated a remote workshop

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About

PROFESSIONAL

Passionate about delivering impactful outcomes, data informed strategies, intuitive UX, UI, and CX design, and elevating customer and user experiences aligned with business growth and objectives.

METHODOLOGIES: JTBD (Jobs to be Done), Human Factors, Impactful Outcomes > Output, Growth Hacking, Systems Thinking, DesignOps, High-level/Big Picture Thinking, ATBT (Assumptions to be Tested), QTBA (Questions to be Answered), Strategy Consulting, Current State vs Desired Future State, Lean, Agile, Project Management, Product Management, Service Design, Design Sprints, and Design Thinking [Strategic and Visual (and often Collaborative) Problem Solving/Solutioning]

TOOLS: Figma, Dovetail, Balsamiq, InVision, Webflow, draw.io, Miro, Adobe Illustrator and Photoshop, Monday.com, Confluence, Google Business Apps, Typeform, Whimsical, and Microsoft Office Suite

DESIGN: Information Architecture, Wireframing/Lo-fi Design, Hi-fi UI Design, Prototyping, User Flows, Site Maps, and Design Systems, and Whiteboarding (Physical and Digital)

STRATEGY & RESEARCH: Competitive Analysis, JTBD, Business Objectives, Personas, Customer Journey Maps, Workshops, Surveys, Comparative Analysis, Pain and Positive Point Identification, Workflows, Affinity Diagrams, Workshops, User Testing, Current State vs. Future State, User and Stakeholder Interviews, Business North Star Identification, Business Growth Levers Identification, and Metrics and New and Existing Feature Alignment with Business North Star and Business Growth Levers

CUSTOMER EXPERIENCE & SERVICE DESIGN: Service Blueprints, Customer Journey Maps, Pain Point and Gains (Positive Point) Identification, and Priority Matrix
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LANGUAGES: HTML, CSS, and Javascript (working knowledge for all via Webflow)

PERSONAL

Current pastimes include keeping up with the latest research in ai (artificial intelligence), business strategy, psychology, UXD (UX and UI design) and UXR (User Experience Research), as well as enjoying being out in nature and chasing waterfalls.